I just want to warn anyone thinking about using HomePro. Hopefully, this post helps someone avoid the trouble I went through with this company.
Short version: Their service is bad, their equipment doesn’t work well, and they’ll lock you into a 5-year contract without telling you. If you try to cancel, they’ll threaten collections. Record your calls with them because they’ll lie about everything.
Long version:
In 2022, I moved into a new construction home in Fort Worth. Before closing, a HomePro rep pitched their services. He never mentioned a 5-year contract, and I know this because my wife recorded the conversation.
In 2023, I noticed the camera recording feature I was paying for wasn’t even activated. After calling, they told me to install an SD card, which I did. But the cameras kept glitching—especially the front door and driveway ones. They blamed my internet, so I upgraded to 2GB and got an extender, but it didn’t help. Other devices worked fine; only their cameras had issues. Still, I tried to deal with it.
Then, in September 2024, a contractor threatened my wife while I wasn’t home. It was terrifying. I thought, “Thank God we have cameras,” but when I checked, the recording feature hadn’t been activated for two years. Two years of paying for nothing!
After this, the front yard camera completely stopped working. I called to cancel, and they told me I’d owe $2,500 to break the contract. After all their terrible service, faulty equipment, and failing to provide the security we needed, they still wanted money. It’s disgusting.
I refuse to pay them another dime, and I’m ready to take legal action if needed. Please avoid this company at all costs.