I just want to warn anyone who’s thinking about using ADT for their security… Don’t do it. I run a small business, and I trusted them to keep my place secure. Instead, I got scammed, lied to, and treated like garbage. Here’s what happened:
They took $7,000 but claimed I never paid
Back in March 2024, I paid $7,136.40 using cashier’s checks for their system. The checks were processed on-site, and I was told everything was good. But then:
They took $754.95 from my personal debit card without permission.
A few weeks later, they said I hadn’t paid and claimed the cashier’s checks “bounced.” (How does a bank-issued check even bounce?)
Their team lies and blames you
It wasn’t until I emailed their CEO that they even pretended to care. I got an email by mistake (which they tried to delete later) calling me a thief and saying I refused to pay. After I threatened to sue, they magically “found” my payment.
No apology. Just excuses about me not writing my account number on the checks—even though I have pictures proving I did.
They broke the deal, not me
When I told them I wanted to cancel, they said:
I’m stuck in a 3-year contract and would need to pay a ton to get out.
They cut off my service, claiming I hadn’t paid for monitoring—though I paid a year in advance.
The security system failed when we needed it most
During the time our system was shut off, a glass break alert happened at our building. Normally, ADT would’ve called us right away. But because they canceled our account, we didn’t find out until someone showed up in person.
For a cannabis business in a high-risk area, this could’ve been a disaster. They completely failed at their one job.
Never trust ADT
ADT has no accountability and no shame. Here’s what they did:
Stole money from my personal account.
Accused me of stealing their equipment.
Put my business and employees in danger.
Refused to take responsibility for their mistakes.
I’m done. I’m getting ready to sue them, but I wanted to share this here to warn others. If you’ve had a similar experience, please share. Companies like this need to be held responsible.
They pulled something similar on my parents, trying to trick them into thinking they signed up for extra services because they’re older and forget stuff. Absolute scammers.
Switch to a local company. You’ll probably have to change the panel and communicator, but they’ll likely treat you better. You should be able to keep most of your equipment.
I work in an industry with even stricter security standards than yours (check my username), and no one I know would ever trust ADT. Their reputation for poor service and slow responses has put lives and businesses at risk.
If you can get out of your contract, go with a local company that has a nearby monitoring center. It might cost more, but it’ll be worth it.
@Zinn
Haha, not AI—just wanted to include all the details. It was definitely a cashier’s check from my bank, and ADT was supposed to process it as an ACH. Unfortunately, since we’re in the cannabis industry, we can’t get a debit or credit card for the business.
I’m not sure if it was an official ADT dealer or not, but I contacted ADT directly, and the installers showed up in ADT vans.